TERMS & CONDITIONS JENNY BUCKLAND HAIRSTYLING & MAKE-UP
DEFINITIONS
The Client: The recipient of the service
The Company: Jenny Buckland Hairstyling & Make-up (T/A Jenny Buckland makeup artist)
The Agreement: The agreement between the Client and the Company, confirmed by contract, for provision of the service/s
The Fee: The amount payable by the Client to the Company for the service in the Agreement
The Event: The occasion for which the service has been agreed
The Party: Persons in addition to the Client requiring services at the Event
The Studio: JB Studio (Jenny Buckland Hair styling & Make-up), Unit 27, Broughton Grounds Business Park, Broughton Grounds Lane, Milton Keynes, MK16 0HZ.
The Team: Jenny Buckland and the JB Pro Team
BOOKINGS-WEDDINGS
All services are secured upon receipt of a retainer for bookings within the UK. For bookings outside of the UK a quote will be provided for Jenny’s services which will include details of the retainer payment. Receipt of a retainer payment confirms the Agreement and secures the Company’s availability for the Event on the agreed date and time for the agreed Fee.
Retainers are non-refundable if a cancellation is received. Cancellation of any booking by the client must be given in writing by post or email and can only be confirmed once your cancellation is acknowledged in writing. The following cancellation fees apply if the booking is cancelled by the client:
Fees Applied
Up to 6 months prior to the Date – 25% of the amount on your agreement.
6 months prior to the date- 50% of the booked amount on your agreement.
3 Months prior to the day – 100% of the booked amount on your agreement.
If the Client does not wish to book the service for the Event after a trial session the retainer is non-refundable and deducted from trial fees.
Cancellations are only deemed valid if received via email.
The Fee is always agreed via email, verbal agreements are not offered as they are not deemed valid by the Company.
The Company reserves the right to cancel special offers and rates at any time, except for where an emailed agreement is already in place with the client.
Trials take place at JB Studio, Unit 27 Broughton Grounds Business park, Broughton Grounds Lane, Milton Keynes, MK16 0HZ.
Weekends are exclusive to weddings, there are no Saturday or Sunday trials available.
BOOKING – OTHER MAKEUP/HAIR/LESSONS
Bookings are secured upon receipt of a retainer and email confirmation from The Company. This confirms the Agreement and secures the Company’s availability for the Event on the agreed date and time for the agreed Fee.
The retainer is deducted from the final Fee due. Enquiries for which a retainer has not been paid are not confirmed and therefore availability cannot be guaranteed, and an Agreement is not formally in place.
The full cost of a booking is incurred if a cancellation is received less than 72 hours before the Event.
Cancellations are only deemed valid if received via email.
The Fee is always agreed via email, verbal agreements are not offered as they are not deemed valid by the Company.
The Company reserves the right to cancel special offers and rates at any time, except for where an emailed Agreement is already in place with the Client.
TRAVEL EXPENSES FOR BOOKINGS WITHIN THE MAINLAND UK
There is a rate of 50p per mile from the Studio and this is based on a return journey. For members of the pro team required to assist or complete hair and make-up services travel will be applied for each additional artist based on a return journey from their home address.
Where travel expenses are incurred for travel by car to locations where the service is to be provided within the London Congestion Charge Zone, at times when the Charge is in operation, the London Congestion Charge fee will be added to the Fee.
Distances are calculated using an online journey planner and travel expenses will be agreed between the Company and Client as part of the Agreement.
If required, alternative methods of transport other than motor vehicles, such as rail or flight will be discussed and agreed with the Client during the booking process if required.
In circumstances when parking fees apply, the client will be required to cover the charges where, for example hotel parking and meter parking are incurred.
TRAVEL EXPENSES FOR BOOKINGS OUTSIDE OF THE MAINLAND UK
Travel expenses are incurred for services booked outside of the mainland UK, they are as follows:
Travel expenses to and/or parking at a train station, airport, or port where the Team member(s) will be travelling from. If the journey to the train station, airport or port is by car then 50p for every mile based on a return journey from the team members home address will apply.
Return rail tickets, flights and/or boat tickets for all Team member(s) booked from/to convenient train stations, airports and/or ports. The Company will always endeavour to find the most cost-effective option; and
All additional travel required at the destination related to provision of services at the Event.
Road distances are calculated using an online journey planner and travel expenses will be agreed between the Company and Client as part of the Agreement.
ACCOMMODATION & SUBSISTENCE EXPENSES FOR BOOKINGS WITHIN THE MAINLAND UK
Accommodation expenses are incurred for services provided within the mainland UK for bookings away from the Studio where the Team member would have to leave their home address on or before 6:30am.
This will be discussed and agreed with the Client during the booking process.
£50 will be charged for subsistence per Team member for every 24 hours spent away from home for a booking.
The Company will always endeavour to find the most cost-effective option.
ACCOMMODATION & SUBSISTENCE EXPENSES FOR BOOKINGS OUTSIDE OF THE MAINLAND UK
For bookings outside of the mainland UK, accommodation expenses within the mainland UK will be charged for trains, flights or boats leaving the mainland UK where the Team member would have to leave their home address on or before 6:30am.
Additional accommodation expenses at the destination of the Event may also be incurred however all accommodation expenses will be discussed and agreed with the Client during the booking process.
£50 will be charged for subsistence per Team member for every 24 hours spent away from home for a booking.
The Company will always endeavour to find the most cost-effective option.
PAYMENT
An invoice for the balance of the Fee will be sent from the Company to the Client 6 weeks before the date of the Event unless the Event is in less than 4 weeks’ time in which case it will be sent immediately after the booking has been secured.
Full payment of the balance of the Fee is required 5 weeks before the Event at the latest, if the Event is less than 5 weeks away, full payment is required to secure the booking. There are no exceptions to this.
Payment can be accepted via debit/credit card or bank transfer.
Bookings are only confirmed once the funds have cleared in the Company’s bank account.
CLIENT RESPONSIBILITY
It is the Client’s responsibility to inform the Company or Team member who is engaged to provide the service of any potential issues such as but not limited to medical conditions, allergies, and/or sensitivities. Neither the Company nor Team member can be held liable for any condition that arises or loss incurred by the Client if the Client has not informed the Company and/or Team member of any known conditions as stated above, or of any conditions unknown to the Client at the time of the service.
The Company and/or Team member reserve the right to cancel the Agreement if the behaviour of the Client is deemed inappropriate and/or if the Client reports a condition that the Company and/or Team member deem as a risk to the Client’s health and well-being. In these cases, any payments that have already been made by the Client for the service are non-refundable.
COMPANY RESPONSIBILITY
The Company will always endeavour to honour the Agreement to the best of its ability.
There may be circumstances beyond the control of the Company where a Team member is unwell, delayed or otherwise unavailable, sometimes at short notice. In such a case the Company will inform the Client at its earliest convenience and endeavour to make favourable alternative arrangements if possible.
The Company reserves the right to offer the Client compensation if it is not able to honour the Agreement. This is entirely dependent on the circumstances and will be discussed openly and honestly with the Client.
CANCELLATIONS
Payments made to the Company for a service that is subsequently cancelled by the Company will be refunded in full within 7 days of the cancellation.
Retainers are non-refundable if a cancellation is received.
Cancellation of any booking by the client must be given in writing by post or email and can only be confirmed once your cancellation is acknowledged in writing.
The following cancellation fees apply if the wedding booking is cancelled by the client:
Fees Applied
Up to 6 months prior to the Date – 25% of the amount on your agreement.
6 months prior to the date- 50% of the booked amount on your agreement.
3 Months prior to the day – 100% of the booked amount on your agreement.
Cancellations by the Client for a non-wedding service where a payment has been made, that are received less than 3 weeks before the start of the service is non-refundable. Cancellations received before this time will be refunded in full within 7 days of the cancellation.
Cancellations for services booked where travel and/or accommodation expenses have been paid for by the Company and are non-refundable by the travel/accommodation provider(s) will incur full reimbursement from the Client to the Company for the travel and/or accommodation costs paid.
For cancellations related to gift voucher services please see the gift vouchers section below.
Cancellations are only valid if received via email to jbstudiomakeup@gmail.com
GIFT VOUCHERS
Gift vouchers are only available as e-vouchers sent via email and must be purchased and paid for in full for the relevant service. They are valid for 12 months from the date of issue and are not transferable.
Gift vouchers are only refundable if cancelled via email sent to: jbstudiomakeup@gmail.com within 14 days of purchase. Refunds will be issued within 7 days of receipt of cancellation.
Bookings for gift voucher services are to be made via email to: jbstudiomakeup@gmail.com and are confirmed via email by the Company.
Once a date has been reserved for the gift voucher service it can only be amended once and the amendment must be received via email to jbstudiomakeup@gmail.com at least 2 weeks before the start of the service, otherwise the gift voucher is deemed null and void by the Company.
PHOTOGRAPHY & USE OF IMAGES
Photographic/video images of the Client, Party and/or Event will not be used by the Company in promotional material unless the Client’s express permission has been granted.
CHANGES TO SERVICES AND PRICES
Prices for products and services are subject to change without notice.
The Company reserves the right to modify or discontinue a service (or any part or content thereof) at any time without notice.
COVID/PANDEMIC
If you must move your wedding to another date due to lockdown situations where your wedding cannot go ahead, then every effort will be made to accommodate your new wedding date. If for any reason, there is no availability on your new wedding date then a partial refund of your retainer will be given where work has been carried out on your booking including administration and correspondence.
If you move your wedding to another date due to restrictions being imposed and your wedding can still go ahead then, partial cancellation fees for weddings will apply should your new wedding date not be available for you to move to.
Prices for products and services are subject to change without notice.
The Company reserves the right to modify or discontinue a service (or any part or content thereof) at any time without notice. Should your wedding move to a new date where charges are changing the new charges will take effect.
ADDITIONAL IMPORTANT DETAILS
Maximum time allocation for trials: the maximum time that can be spent on any one trial is 2.5 hours for a makeup or hair bookings or 4.5 hours for a makeup and hair booking. Any additional time required for trial sessions will have to be booked as a repeat trial.
Repeat trials: If a second makeup and/or hair trial are requested the same fee applies as for the first trial.
Single bride supplements and minimum booking sizes for bridal services: extra charges are applicable for single bride bookings and there are minimum booking sizes for bridal services for certain times/distances.
Additional members of the Team: Team members will only be present if there is a time constraint, and it is not possible to provide all the services for the Party within the agreed time as a sole artist. The fee for each additional artist is £90. This will be discussed and agreed with the Client during the booking process.
Assistants: If the start time for a booking is amended to be later than in the initial Agreement, however the finish time is to remain the same; or if a booking is requested for one Team member but is deemed by the Company not to be possible for one person due to time constraints, an assistant to the makeup artist/hairstylist will be booked for an additional £90 in total per booking.
Individual lashes: individual lash application is included in the price for the makeup service, there is no reduction in price for any makeup service if they are declined.
Hair extensions: If hair extensions are required for the chosen hairstyle, they are charged at £70 to hire or £120 to purchase for 16″ extensions, £140 for 18″ to 20″ and £150 for longer than 20″. To hire extensions a £50 deposit must be paid in advance as well as the £70 charge, the deposit is refunded upon their return to the Studio if received in the same condition within 6 weeks of the Event. When returning extensions by post the Client should include their details to make it easy to establish who they are from. The Company reserves the right to withhold or amend the refunded amount based on our assessment of the condition of the returned extensions and the time taken for them to be returned.
